Windows 10 displays a warning that the .exe file is an unknown application and only offers to close it: If you click on ‘More Info’ in the error window you will be presented with an option to ignore the warning and open the flipbook application. We do scan all our files before uploading them. If you are unsure, then scan the downloaded file with your antivirus software before attempting to open it. Alternatively view the ‘Live’ edition in your browser window.

Norton Internet Security deletes/quarantines the .exe version of eFEN and displays ‘WS.Reputation 1 detection’.  This is a false positive identification:

WS.Reputation.1 is a detection for files that have a low reputation score based on analysing data from Symantec’s community of users and therefore are potential security risks. Detections of this type are based on Symantec’s reputation-based security technology. Because this detection is based on a reputation score, it does not represent a specific class of threat like adware or spyware, but instead applies to all assumed threat categories.

We do scan all our files before uploading them. If you are happy that you are must be experiencing a false positive, the Norton product allows you to manually remove items from quarantine.  To do so, open the Norton window and click on the “Quarantine” link . Select the eFEN .exe that you wish to restore and click on the “options” button under the recommended action. From the threat detection window, select the “Restore this file option” to restore your file.

Clicking on the latest or previous ’Live’ Browser version displays an older month’s edition:

This is normally due to your browser remembering an edition that you viewed previously and displaying a ‘cached’ version that was automatically saved at the time. Use your browser Settings or Option tools to clear the cache, and then try again.

Unable to type in either the password box or search boxes:

You will probably be reading a “live” version of eFEN in your browser and have re-sized or zoomed to full screen. Unfortunately one of the characteristics of Adobe Flash Player in a web browser is that once a resize is carried out, data entry is disabled. Either press the Esc  key to return to the original size or reload your browser to rebuild the book. This does not apply to the “download” option which opens the file as an application on your Windows desktop.

Please note that any incorrect spelling of ‘Password’ & ‘Cancel’ is embedded in the flipbook software we use and is beyond the control of the eFEN webmaster!

The Android/Tablet/iPad version of eFEN does not access or display correctly:

We are aware that some android/mobile versions may not display correctly. This is normally due to your device software. If the problem persists and you cannot read the mag, contact the editor and we will send you a pdf version.

Please note that the mobile version downloads the  pages as images and may take a few minutes to display all pages, especially those containing a lot of detail.

The normal PC browser version and .exe download should work correctly and display as normal.

If you have a problem reading eFEN that is not listed below  then please let Ed know